Ad Auris Reviews

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Auris, Inc. has a detailed Return Policy. For warranty issues, customers have the option of receiving a refund for the full amount of the original purchase price or exchanging the item. However, Auris, Inc. does not have an upgrade policy and cannot exchange for another product.

Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once the product is received, the account will be credited. Please allow 7-10 business days for a credit to appear on the credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

To return an item, a Return Material Authorization (RMA) Form needs to be filled out and emailed to support@theauris.com to obtain an RMA number from Auris, Inc. customer support. Returns will not be accepted without prior authorization and an RMA number.

The original package should be placed into a shipping carton. The original auris packaging should be used, and all items and materials originally included with the auris product should be returned. All previous shipping labels on the outside of the package should be removed or covered.

Proof of purchase of the product direct from the auris online store (an itemized, dated receipt/ invoice) and a completed RMA should be included. The RMA number must be clearly written on the outer box.

The package should be shipped via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. C.O.D. deliveries cannot be accepted and lost or damaged packages are not the responsibility of Auris, Inc.

Please allow 2-3 days from the date the package is received for the return to be processed.

If a pending order needs to be canceled, it can be done provided that the order has not yet entered the shipping process. If the item has already entered the shipping process, it cannot be canceled but can be returned for a refund.

All return shipping charges must be prepaid. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, only what the customer returns will be exchanged.

Faulty items may be repaired or exchanged at the discretion for the equivalent model. Any merchandise missing the original Universal Product Code (UPC) cannot be returned.

It is recommended to use a carrier that offers shipment tracking for all returns and either insure the package for safe return to Auris, Inc. or declare the full value of the shipment so that complete protection is provided if the shipment is lost or damaged in transit.

To open an account on play.ad-auris.com, follow these steps:

1. Visit the website play.ad-auris.com.
2. Look for the option Create Listener Account.
3. Click on it to start the account creation process.

The website will guide through the rest of the process. Once the account is created, use the Listener Login option to access the account. Enjoy browsing narrations from favorite publications and listen to the best stories anytime, anywhere.